How would you improve the Town of Milton website?

The Town of Milton wants to hear about your experience using the website Milton.ca before making it easier for users to find information and access online services.

The website is the Town’s most-used touchpoint for residents and businesses, according to the 2022 Citizen Engagement Survey. The site had about 1.5 million visits in 2023.

The Town is improving the website to achieve goals that include:

• Build a robust, scalable and secure website that can consistently and reliably help the Town deliver online services and share information
• Improve the website’s performance and usability with updated functionalities, structure, format, navigation and content
• Increase the delivery of online services and improve customer satisfaction by providing efficient, accessible, and user-friendly online services

Feedback on users’ experiences with Milton.ca will help guide how the Town improves online customer service, shares information and provides online services.

Visit LetsTalkMilton.ca to complete the survey before April 15, 2024.

The first 250 survey participants will receive a $10 coupon to participate in Town of Milton recreation.

Quotes

“At the Town, we aim to enhance the customer service experience and be a digital-first organization. The Town of Milton’s website is an important hub of online activity. We are improving Milton.ca so that users can more easily find information, access services and complete daily tasks. Throughout, we are making the user experience our top priority.”

- Troy McHarg
Commissioner, Corporate Services, Town of Milton