Website Improvements
We are asking for public input about the Town of Milton's website, Milton.ca. We want to make it easier for users to find information and online services.
The website is the primary way Milton residents and businesses interact with the Town. It had 1.5 million visits in 2023.
Note: We have reached more than 250 survey participants. The first 250 survey participants will receive a $10 coupon to participate in Town of Milton recreation. This offer is now complete.
Why your input matters
Our goal is to create a secure website that consistently shares information and delivers online services.
Your input will help us improve the way we offer online customer service, share Town information, and help users perform tasks.
Subscribe to the Let’s Talk Milton newsletter for project updates and engagement opportunities.
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How would you improve the Town of Milton website?
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The Town of Milton wants to hear about your experience using the website Milton.ca before making it easier for users to find information and access online services.
The website is the Town’s most-used touchpoint for residents and businesses, according to the 2022 Citizen Engagement Survey. The site had about 1.5 million visits in 2023.
The Town is improving the website to achieve goals that include:
- Build a robust, scalable and secure website that can consistently and reliably help the Town deliver online services and share information
- Improve the website’s performance and usability with updated functionalities, structure, format, navigation and content
- Increase the delivery of online services and improve customer satisfaction by providing efficient, accessible, and user-friendly online services
Feedback on users’ experiences with Milton.ca will help guide how the Town improves online customer service, shares information and provides online services.
Visit LetsTalkMilton.ca to complete the survey before April 15, 2024.
The first 250 survey participants will receive a $10 coupon to participate in Town of Milton recreation.
Quotes
“At the Town, we aim to enhance the customer service experience and be a digital-first organization. The Town of Milton’s website is an important hub of online activity. We are improving Milton.ca so that users can more easily find information, access services and complete daily tasks. Throughout, we are making the user experience our top priority.”
- Troy McHarg
Commissioner, Corporate Services, Town of Milton